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Twilio Flex Integration

VerifiNow + Twilio Flex

VerifiNow is the advanced identity authentication solution that seamlessly secures the customer experience. VerifiNow now integrates with Twilio Flex, the flexible contact center platform that is changing the game when it comes to omnichannel customer communication.

Our integration with Twilio Flex allows businesses to seamlessly authenticate their customers’ identity and reduce the need for long wait times and intrusive authentication procedures. With VerifiNow, your agents will be able to instantly verify your customers’ identity through biometric technology such as facial recognition and voice recognition. By streamlining the identity verification process, your agents can focus on resolving your customer’s issues quickly and effectively.

Our integration with Twilio Flex provides a range of benefits to your contact center, including:

  • Improved customer experience: Our advanced identity authentication solution streamlines the authentication process, so your customers can quickly and easily access the services they need.
  • Reduced costs: By reducing the time it takes for your agents to verify a customer’s identity, you can reduce costs associated with wait times and intrusive authentication procedures.
  • Enhanced security: Our biometric authentication technology provides a more secure authentication process than traditional knowledge-based authentication (KBA) methods. This helps to protect your customers’ sensitive data, and provides peace of mind to both your customers and your business.
  • Increased efficiency: Our integration allows for a seamless identity authentication process that integrates with your existing workflows. By reducing the time and effort required for identity verification, your agents can focus on solving customer issues quickly and effectively.

VerifiNow’s integration with Twilio Flex solves the problem of intrusive and time-consuming identity verification procedures. By streamlining the process and incorporating advanced biometric authentication technology, our integration provides a seamless customer experience that improves efficiency and security.

Contact us today to learn more about how our integration with Twilio Flex can enhance your contact center and provide a better experience for your customers.