Agentic AI – systems that can plan, take actions across tools, and adapt in real time – isn’t just accelerating productivity. It’s also lowering the skill and time needed to commit identity-based attacks that end in data breaches. When a synthetic “customer,” “patient,” or “student” can open accounts, reset passwords, or talk its way past […]
The MGM Breach and the Future of Helpdesk Security: Lessons Learned
In September 2023, MGM Resorts International—one of the world’s largest hospitality and entertainment companies—was brought to its knees. Guests couldn’t check in, slot machines went offline, and digital room keys failed. The culprit? A sophisticated social engineering attack targeting the company’s helpdesk. The breach didn’t require brute-force hacking or advanced malware. Instead, attackers exploited human […]
